Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application, UPserve, available on the Google Play Store. By using our app, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following personal information when you use our app:

• Name
• Mobile number
• Email address
• Name and address
• Machine/Equipment serial numbers or model details
• Photo or Video of Machine Complaint
• Service request details

We may collect data about how the app is accessed and used. This may include:

• Device type and operating system
• App version
• IP address
• Interaction logs (e.g., button clicks, screen visits)

With your permission, we may collect precise location data for better support (e.g., to locate installed machines or service locations).

2. How We Use Your Information

We use the collected information for the following purposes:

• To register and manage your customer account
• To process service requests and assign support technicians
• To communicate regarding support, maintenance, or service updates
• To improve our services and app functionality
• For analytics and internal business insights
• To comply with legal obligations

3. Data Sharing and Disclosure

We do not sell or share your personal data with third parties for marketing. We may share your data with:

• Authorized service engineers or technicians
• Legal authorities when required by law or for enforcing our Terms

All third-party services are bound by strict confidentiality and data protection agreements.

4. Data Retention

We retain your personal information for as long as necessary:

• To fulfill the purposes outlined in this policy
• As required by law
• To support warranty, service history, or contract obligations

You may request deletion of your account and data at any time, subject to legal or contractual retention requirements.

5. Data Security

We implement reasonable physical, technical, and administrative security measures to protect your data against unauthorized access, loss, misuse, or alteration. However, no method of electronic storage or transmission is 100% secure.

6. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access or correct your personal data
• Request deletion of your data
• Withdraw consent
• File a complaint with a data protection authority

To exercise these rights, contact us at support@upceradental.com.

7. Children’s Privacy

Our app is not intended for children under the age of 16. We do not knowingly collect personal data from children.

8. Third-Party Services

Our app may include integrations with third-party services such as:

• WhatsApp (for customer communication)
• Google Services

These services are governed by their own privacy policies. Please review them before using those features.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. You will be notified of major changes via app notifications or updates. Continued use of the app after changes constitutes your acceptance of the revised policy.

10. Contact Us

For any questions or concerns about this Privacy Policy, please contact:

Privacy Officer
Upcera Dental
Email: support@upceraexplore.in